Secrets Maroma Beach Riviera Cancun

We had an amazing anniversary trip to Secrets Maroma! The resort was stunning and the staff were incredible. We wanted to give a special shoutout to Roberto our concierge in building 25, as he was one of the nicest people and willing to go above and beyond in his job. He really wants everyone to have a great time and that shows. Also, William at Seaside was our favorite waiter, fantastic at his job and just nice to have a conversation with. We highly recommend Secrets Maroma to anyone who wants a relaxing time in a beautiful location, with superb service.

The most amazing stay and location, unable to fault it. The staff are second to none. The team at breakfast Freddie, Alejandro, Roberto and Lucio always met us with a smile. Hugo, Mr G and the poolside lunch team were also incredible. There was always such a vibrant atmosphere, created by the incredible activities team (special thanks to Daniel, Angel, Oscar, Emmy, Alejandra). The dining experience at night was always outstanding and we had great service from Hector, Gabriel, Angel, Salvador and William during our stay! We tried every restaurant and loved all. Our room was beautiful and so spacious, with a fabulous view and the housekeeping team provided a great turn down service. The le labo toiletries are a great touch. Can’t thank the secrets team enough for our experience, we were celebrating an anniversary and birthday and can’t wait to come back.

Our trip to Secrets Maroma Beach was perfect. Me, my wife and daughters have never experienced this level of hospitality before. Everything from the hospitality to the endless thoughtful touches to the beautiful grounds and design elements really makes a huge difference when you are burnt out and need a vacation. Not once did we feel any sort of grudging compliance or insincerity, not even remotely. All of the workers seem genuinely glad that you’re there with them. Our concierge, Roberto, was a big help from the minute we arrived and always had good suggestions and advice. He made our stay so easy, we didn’t have to stress about anything. He even brought us a bottle of aloe gel to use as much as we wanted when he noticed our sunburns. We never asked for it, he just sensed the need and filled it graciously. This guy is going places in life. Julio by the pool was always there at the right time with a big smile and excellent service. When I was considering where to book our all inclusive trip several months ago, one thing that seemed to stand out when I was researching and reading reviews for Maya Riviera resorts vs Dominican Republic resorts, there one thing that stood out was how the Mayan Riviera resorts in particular Secrets Maroma Beach excels in hospitality in every way. I never really considered this a highly important factor. But now I know what it’s like to be treated like a loved guest or family member. No exaggeration. Highly recommend this resort. The food was great, we chose the Preferred Club option and took advantage of the Preferred Club lounge and dining options. This simply made us all feel spoiled, in the best way. My favorite dining options were the seaside grill restaurant (part of the Oceana restaurant building) and frankly, the pool side grill (the best burger I’ve ever had at a beach resort) and wood fired oven pizza. Several times they had pop up dining options like a bbq and tacos which we also enjoyed. The resort entertainment team does a great job of always having fun and interesting things to do of you’re getting tired of the pools. Only negative? Sargassum. We enjoyed the beach chairs and service on the beach, but never got in because of that dang sargassum. Even Florida is getting it now. The resort made a noble effort to keep the beach clear of it, but there’s only so much that can be done. This is a problem for the beautiful Caribbean in general.

Secrets Maroma was an absolutely amazing experience for me and my wife. We went for our honeymoon and my birthday and Roger and Hugo really made our experience so amazing. I can’t remember everyone’s name but the team that surprised me with the live birthday song and dessert truly made my birthday even more special on Mexico night. Roger and Hugo will be the reason we come back for our next trip. Thank you to the whole Secrets Maroma team for making this stay so special. PS: It is well worth it to pay for the preferred experience. It really takes your stay to the next level.

Amazing service. Staff was incredible and it felt like I was on a different planet. Mauricio (concierge) , Roberto (concierge) and Julio (server) made our trip even better. Mauricio provided me with sunscreen one day when I got too much sun. He allowed me to have the sunscreen for the rest of the day. Mauricio engaged in great concentrations with me and taught me a lot about Mexican culture and history. He made our entire trip himself. He works so so hard - everyone too, but him especially was providing exceptional service to our family. Roberto noticed my dad and I got very burnt and he texted us and asked if we wanted alo Vera and he dropped it off to our room. Julio was INCREDIBLE and always seemed so happy. His service was so fast and amazing. All of the staff truly look so happy and you can tell they love what they do. The food was also amazing. My favorite was the Italian restaurant. We ate at the French, Mexican and Italian and then the Mexican fiesta party on the first night. The Italian was my favorite, we ate their 2 nights!! I loved the fettuccine Alfredo, it was perfectly cooked. We stayed in the preferred rooms and all of the amenities that came with it were incredible - definitely recommend upgrading if you want to have high end drinks, small bites in the lounge, breakfast 4 steps outside of your room. Theres also a beach lounge with the preferred club and it was heavenly. I could go on and on. It was my birthday when we were there and every single time I went somewhere they would remind me and tell me happy birthday. I went to the silent disco one night and they all remembered my name from the beach and how it was my birthday the following day. I also celebrated my college graduation and they remembered and even hung up a congratulations graduate sign on our front door! They asked us in the beginning of the trip and we all just said life in general but I also noted i just graduated. The attention to detail and how much they remember is truly remarkable. The beach, the food, the drinks, the service, the staff, the music, activities and everything else. Truly best vacation we have done in years!!! First all inclusive and first time in Mexico and it over exceeded my expectations, and my families as well

My husband and I stayed at Secrets Maroma for our honeymoon, and it exceeded every expectation we had. From the moment we arrived until the moment we left, we felt completely taken care of. We had the ocean front preferred club room with the most incredible view. Check-in and check-out were both quick and seamless, and we were greeted with drinks as soon as we arrived. Erik, our bellhop, was incredibly friendly, helped us get settled, and arranged a golf cart ride to our room. The resort itself is absolutely beautiful. The landscaping is immaculate, and it is clear how much pride the staff takes in maintaining the property. Everywhere we looked felt like paradise. The food was outstanding. Our favorite restaurant was the Mexican restaurant, we loved it so much that we ate there twice during our stay! The wood-fired pizzas by the pool were amazing, and the daily lunch buffets offered a great variety of delicious options. The paella was my husband’s favorite meal of the trip. The variety and quality of food throughout the resort were excellent, and we were impressed with every meal. The entertainment was also fantastic. The silent disco was one of the highlights of our trip and so much fun. The nightly shows were great, and the rock show was absolutely incredible. What truly sets this resort apart is the staff. Bramdon Gomez, our building concierge, was exceptional. He checked in with us multiple times each day, made sure we had everything we needed, restocked our room multiple times a day, and always went above and beyond with a smile. Ana, our poolside waitress, was amazing. She remembered our drink orders every day, was always friendly, and even brought us double drinks before taking her breaks so we would never have to wait. Alexis was our favorite waiter at the Preferred Club breakfast and always provided excellent service. Franco, the pool concierge, was wonderful and helped make our pool days even more relaxing. The entertainment team was also outstanding. Brown Sugar (Angel) kept everyone laughing and engaged, and Isabel and Monica took the time to sit and talk with us, making us feel like more than just guests. No detail went unnoticed. Whether it was cleaning our sunglasses by the pool, bringing drinks and food, helping schedule spa treatments, or simply greeting us with a smile (and remembering our names), every staff member made us feel special. The spa was beautiful, and the sports massages were incredible, one of the most relaxing experiences of the entire trip. This was the perfect honeymoon, and the staff truly made the experience unforgettable. We cannot wait to return to Secrets Maroma.

We had the most amazing time at the Secrets Maroma resort. The staff were all such lovely people and incredibly helpful. Hector are concierge was fantastic & so informative, making sure we knew about each and every activity, show, and experience that was taking place that day so as not to miss out. He also helped us to surprise our parents for their wedding anniversary & arranged for champagne to be delivered to their room which was a lovely gesture. Hugo, Angel, and Mr G to name but a few were also extremely welcoming and they really made such an effort to make our stay so memorable. The resort itself is absolutely magnificent, from the views to the rooms to all the facilities. We would absolutely recommend staying here & we will definitely be back ourselves.

We had an excellent time staying at Secrets Maroma between June 3-10. We booked a junior suite swim out room, ours was in building 23, close to dining, drinks and the theatre for entertainment. The room was fantastic and the swim out excellent. Thank you to Angel Lopez, the concierge for building 23 and Wilma and Humberto, who looked after our room during our stay. Our room was clean and well stocked all throughout the week. Angel, we appreciate the hospitality, engagement, and care you showed us, it certainly lent to our enjoyment of our holiday. We spent a lot of time enjoying the beach in the week we were there. Thank you Alberto and Rene from the beach/Palapa bar team for your great hospitality and some time at the pool too, thank you Anna for your frequent check ins with us and keeping us hydrated 😊. Entertainment was great all throughout the resort too, so depending on the type of holiday you are planning, active or laid back, Secrets Maroma and their team can deliver on all levels. Some closing points to try and cover as many topics of interest as possible: check in/out was quick and easy. The reception team were friendly and courteous each time we spoke with them. Noise was never a concern in our experience, never a problem at night. The pool area did get busy most days and on certain days challenging to find a spot, which wasn’t a big deal to us as we A) spent hours at the beach daily anyways relaxing under the palapas, listening to the waves and enjoying the breeze off the ocean and B) used the swim out at our room frequently too. The resort is adding another pool as well and once this is complete I can only imagine it adding further enjoyment to those enjoying a holiday there.

My stay at Secrets Maroma Beach Riviera Cancun was absolutely incredible from start to finish. I spent 5 nights and 6 days at the resort, and it exceeded every expectation I had. The property itself is beautiful, impeccably maintained, and truly feels like paradise. The food was outstanding throughout the resort, with a wide variety of options and consistently high quality at every restaurant. Every meal felt like a special experience, and the attention to detail was evident in everything from presentation to service. What truly made this trip unforgettable, however, was the staff. Every employee I encountered was friendly, professional, and genuinely invested in making guests feel welcome and cared for. Their warmth and hospitality created an atmosphere that made it difficult to leave. I would especially like to recognize Marcelo and Orlando for providing exceptional service during my stay. Their kindness, attentiveness, and positive attitudes stood out and made my vacation even more memorable. They consistently went above and beyond to ensure everything was perfect, and they are a true asset to the Secrets team. Thank you to everyone at Secrets Maroma Beach for an amazing vacation filled with relaxation, excellent food, outstanding service, and unforgettable memories. I cannot wait to return and would highly recommend this resort to anyone looking for a luxurious and exceptional getaway. ⭐⭐⭐⭐⭐ 5/5 — Highly recommend and can’t wait to come back! 🌴☀️🍹

Amazing resort with amazing experience. Our building concierge Bramdon was amazing. Went above and beyond and constantly was looking for ways to make our trip more enjoyable. Food was amazing and pools were nice. Very big and plenty of room for everyone. Never felt crowded. The seafood restaurant was one of our favorites and had an amazing final dinner there on our last night. French restaurant is the best !! Must go there. Beach was stunning, when we could use it. First two days was pristine. But then the seaweed came in and we did the pools the rest of the trip. Highly recommend. We def will be back.

The room was great. Cozy layout with a nice and romantic design. The bathroom matched and was very comfortable. The view was nothing special but it was okay because we didn’t really spend much time on the balcony. But we only had a view of a lawn with some trees. There was some clumps of hair on the wall of the shower from a previous guest upon our arrival which was not very welcoming to say the least. But otherwise the concierge, room service, and house keeping was great. Location was great but this time of year is a little stormy and the sargassum on the beach was unfortunately very heavy. Navigating the property was easy. There were many restaurants that were easy to reach and find. Check in was easy and they made you feel comfortable and important especially as a preferred guest. One of the highlights of the trip was the concierge assigned to our building, Marcelo. He was available every day morning to evening and would text me activities for the day as well as promptly answer any questions I had and help set up transportation and any other activities or needs were provided for. He also went above and beyond to help decorate the room for my wife’s birthday.

The location was gorgeous! Easy access to the beach, we could see it from our room balcony which made for a spectacular view. The room was spacious and I loved the turndown service every night. Everyone was welcoming and helpful, especially our concierge Angel. The evening shows were fun and entertaining, the food was delicious, and the bartenders were quick! I especially enjoyed the waiters who would bring you drinks on the beach and by the pool. This resort is definitely worth more than what you pay for to stay there. The resort was clean and cared for.

Loved everything about Secrets! The location is absolutely beautiful even when it was raining. We felt taken care of from the moment we arrived and I instantly felt at ease. Shout out to our concierge Angel! The shows were entertaining, the beach stunning and the bar attendants were always there when I needed. I would highly recommend if you are gluten free or have dietary restrictions as every restaurant had options and accommodations. We will definitely be visiting again!

This was our first time at Playa Maroma and this Secrets property. I've stayed at Secrets and Breathless in the past, so I knew generally knew what to expect. However, Secrets Playa Maroma exceeded my expectations. The pool, beach, and other amenities were a bit better than I expected. The quality of the food was WAY better than I expected. We had a first floor room with swim out balcony and a concierge, which the snob in me feels are kinda 'must haves.' Hector A was our concierge and is a big ball of happiness. I jokingly called him Happy Hector because his attitude and smile are so positive and infectious that he spreads happiness with it. To be fair, if you're in a bad mood while your on vacation at a high end all inclusive beach resort, it's probably a 'you problem', but that isn't my point. My point is that Hector didn't simply do his job - ensuring we had everything we needed, sent us messages each morning with the daily activities, answered every question, told us about resort amenities we may have missed - he did it with such a great attitude. I would hire him to work at my company without even asking for his resume. Finding people who genuinely like people and take pride in their work seems to be increasingly rare. Hector is very personable to the point that we even discussed how cool Basilisk lizards are. Something surprising is when you enter the property from the main highway, it does not look nice. The guard booth and entrance looks abandoned and dilapidated. Don't worry, it gets nice once you get to the Secrets part. It's actually very cool because the resort is tucked away deep inside a protected mangrove preserve. The resort is literally built in the middle of the jungle with very little disturbance to the nature outside the property. They are monkeys, javelina, iguana, basilisk, coati, something that looked like a capybara, and all sorts of other animals just hanging out. I know you're not supposed to feed them, but I did because I know they live there and are semi-domesticated. The iguana love papaya and pineapple and those funny little coati eat anything. They will follow you around like a dog if you give them snacks. They would come out at night and walk around eating stuff just like a raccoon. The only animals I didn't see were insects, which is a good thing. As a nature lover, I don't have an issue with bugs and I'm not scared of them, but I don't want them around me. The resort does a great job because I don't remember seeing any ants or mosquitos. The landscaping at the resort is meticulous with every plant and blade of grass is manicured. The landscaping is just a notch below what you see at Augusta National during The Masters. The beach sand was white, soft, and clean. The beach was wide and expansive. There was decent amount of the sargasso seaweed, but the resort does as good a job as possible of cleaning it. There's a like a tractor type machine that drives back and forth along the shore cleaning it non-stop. It was windy, so the water was choppy and not as clear and blue as it can be. Let me be clear that these are not criticisms of Secrets - they can't control the weather. We swam in the ocean, but try not to touch the seaweed because stuff that stings lives in it. I'm half r tard, so I figured it would be smart to investigate the sargasso and see what was in it and something stung me. Probably jellyfish larvae. It stung a bit and left some bumps, but it was nothing. Just don't realized that marine stingers live in that seaweed and marine venom is legit. They have great beach chairs, great tiki hut umbrellas, and excellent service down on the beach. All the food was better than expected - the restaurants, cafes, poolside snacks, room service, etc. You have to get the whole fried fish and the little pizzas next to the pool. Every employee from the cleaning people and landscapers to the management were exceedingly welcoming and friendly. Everyone smiles and says hola and asks if you need anything. I'm a humble guy and don't need to be fawned over or pampered, so the level of helpfulness almost makes me uncomfortable because I don't like to inconvenience others. I'm not a royal or celebrity, but I imagine having an entire staff of people who's sole purpose is my comfort and happiness is what it's like. This is how Secrets Maroma's staff made us feel. I could go on and on about how great of a trip that Secrets Playa Maroma provided us, but I think I'm made my point and I need to get to work. I would recommend this place to anyone. Great experience!

This resort is absolutely beautiful! Clean, food is great and staff have been nothing short of amazing. Wildreth "Willy" was our pool waiter who was phenomenal, friendly and always on top of our drinks and food! He went above and beyond! Our concierge Roger was amazing as well. He made our stay easy and enjoyable, always greeting us and making sure we were taken care of. Eric was our bartender by the beach, he was hilarious and on point with the drinks! French cuisine has the best Bacon Wrapped filet and escargo. Italian was a favorite. Can't say anything negative about the restaurants. Entertainmemt was great! Definitely recommend this resort!